Privacy Policy – Caramelia

At Caramelia, we are committed to protecting your privacy and ensuring the proper use of your personal data. This Privacy Policy explains how we collect, use, and protect the information obtained through our website caramelia.shop and our services.

1. Data Controller

Caramelia
Contact email: info@caramelia.shop

2. Personal data we collect

We may collect the following data:

• First and last name

• Email address

• Phone number (optional)

• Shipping and billing address

• Order and payment information

• Technical data: IP address, browser, cookies, browsing history on the website

3. Purpose of processing

We use your data to:

• Process, manage, and ship your orders

• Manage your account and provide customer service

• Send notifications about your purchases

• Improve website navigation and security

• Comply with legal and tax obligations

• Send promotions and offers (only with prior consent)

4. Legal basis for processing

Your data is processed based on:

• Your consent

• The performance of a contract (for example, purchasing a product)

• Legal obligations

• Our legitimate interest in improving the service

5. Data retention period

We keep the data only for as long as necessary to fulfill the stated purposes or to comply with legal obligations.

6. Data recipients

Your data may be shared with:

• Courier and transport companies

• Payment gateways (PayPal, Stripe, etc.)

• Web hosting and analytics services

• Public authorities when legally required

We never sell or transfer your data to third parties for commercial purposes.

7. User rights

You have the right to:

• Access your personal data

• Request correction

• Request deletion

• Limit or object to processing

• Request portability

• Withdraw your consent at any time

To exercise these rights, you can write to: info@caramelia.shop

8. Data security

Caramelia adopts technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

9. Cookies

We use our own and third-party cookies to:

• Improve your browsing experience

• Analyze web traffic

• Remember preferences

You can consult the Cookie Policy for more information.

10. Changes to this policy

We may update this Privacy Policy when necessary. The current version will always be available on this page.

11. Contact

If you have questions about the processing of your data, you can write to:
📧 info@caramelia.shop